Thank you for shopping with Jac.Lyn. If your purchase does not meet your expectations, you have the option to make a return.

​

Please note: Jac.Lyn currently only offers store credit.

​

CONDITIONS TO COMPLETE A RETURN

Returns must be handled within the established period:

• The item(s) must be received in their original condition and packaging, including the "Do not remove tag" tag.

• Items cannot be worn, altered, or damaged and must be free of any stains, odors, or debris.

• Returns must be made in the same market/region where the purchase was made.

• Items purchased from Jac.Lyn are eligible for store credit within 7 days of delivery receipt.

• Return items must be post-marked no later than 7 days from the date of delivery to be eligible for credit.

• The customer is responsible for return shipping unless the order is filed in error or marked defective.

• Items that do not meet the aforementioned criteria will be returned to the customer at the completion of a reshipment fee. Once this fee is paid, the denied returned item will be shipped back to the customer.

​

ADDITIONAL

• A small assortment of heavily discounted items may be marked Final Sale, in which case they are not returnable for store credit.

• Please use the Store Credit Form that was shipped with your order.

• Returns for Store Credit can be sent to: Jac.LynLuxdesigns@gmail.com

• Be sure to include your order number and/or the store credit form with your return.

• Orders cannot be canceled once they are placed.

​

​​​

BODYSUITS, SWIMWEAR, LINGERIE & ACCESSORIES

Due to the nature of these items, returns and/or exchanges cannot be granted.

​

RETURNS RECEIVED

We will notify you via email when your return package is delivered back to our warehouse.

Please note: Returns may take 3-10 business days to process upon delivery to our facility. Once your return is processed and your credit is issued, you will receive a confirmation email from our team.

Items sent for return that are not eligible for store credit will be shipped back to the customer once a reshipment fee is paid.

​

DAMAGED ITEMS

If you receive an item that is damaged, please contact Customer Service immediately via email: Jac.LynLuxdesigns@gmail.com